Turns out we can’t have mediocre, passable documentation anymore if we want to sell services and products effectively - especially to Millennials (whose spending in the United States will reach $1.4 trillion by 2020, according to Accenture). We know this instinctively, but we continue to outsource our communications development to internal staff for whom writing may not be a strong suit. Millenials actively search and review a brand’s collection of technical documents before buying, and they also want access to technical content in one place, on any device and in any language they choose. If you can offer this standard of communications material to your customers, 73% of them say they would recommend your company to friends and family.